Services

Engineering and Design

Our Application Engineers and Systems Analysts bring the expertise and know how of years of experience in the technology business. Regardless of the market, product or solution our professionals will provide the necessary information to aid you in making the correct decision to meet your goals. We have the capabilities to design and plan within all aspects of business. From architects and engineers to information system professionals and business managers, you can count on our Application Engineers for:

* System Utilization - PBX, Key and Call Center,
* Traffic Analysis - Local & Long Distance Services,
* Telework and Virtual Office,
* Electronic Display Media and Video Services,
* Inside and Outside Plant - Design and Construction,

Our ability to provide the correct solution to fulfill your financial objectives, along with establishing a foundation for on-going support, equals the partner relationship and valued commitment we have with our customers.

Training

It's important to us that you are comfortable with your system and its operation. We customize your system to meet your needs, and focus on a user-friendly feel. Our system design representatives will coordinate and implement the necessary information in conjunction with the project team to insure feature capabilities and assignments are correct. Training at your facility will consist of:

* Discussion on the functions of the system,
* Demonstration of various features,
* Review of customized user guides and manufacture guides,
* Special classes for individuals responsible for system console, voice processing or other unique applications.

During the cutover, our representative will be on premise to assist any employees who may experience a problem. In the case of larger projects, we will also establish a temporary Help Desk and "hotline" arrangement to facilitate supporting the project in an organized manner.

Project Management

A successful installation requires a coordinated effort between all contractors, customer, United Communications and the end user. A variety of tasks must be accomplished before the project can begin. The implementation plan details the needs, who does what, and the schedule. Our project managers review each task with involved groups to ensure a smooth and efficient installation is achieved by performing the following duties:

* Understands overall goals, quality control, image, reputation and communicator as related to project.
* Reviews scope of work with engineering and sales.
* Identifies and establishes staffing requirements and allotment of available resources.
* Creates and/or reviews room layouts, equipment drawings or project charts.
* Controls all system documents as related to project.
* Confers with personnel to provide technical advice, resolve concerns.
* Directs activities of personnel to ensure scheduled commitments are met.
* Establishes customer acceptance and transition plan.

Managing the project activities and processes, establishing the guidelines and defining the roles of the project all play a part in influencing the perception of the competence and capabilities of our company long after the installation has been complete.

Installation & Service

Each technician maintains a fully-equipped service vehicle to support all the customers assigned to their territory. In addition to the field technicians, a field supervisor is assigned to oversee a group of technicians. This enables the supervisor to assist in the service or installation activity, monitor quality and escalate issues when required. Because we support such a diverse product line, we also assign a technical specialist to each territory in areas of audio-visual and data networking. To compliment the team, a dedicated office Customer Service Representative is assigned to engage activities in handling service, installation and order scheduling that are regional to each of our offices.

* Regular Service is available 8:00 a.m. to 5:00 p.m. during normal business days, excluding weekends and holidays. Response time for a non-emergency will normally be within 24 hours.
* Emergency Service is available 24 hours a day, 7 days a week. Response time for emergencies will be within 2 hours.
* No matter the severity of the call, all efforts are made to correct the problem within the same day.
* Special Service response requirements can also be arrange upon mutual consent.
* All of our technicians are equipped with either a pager or cellular phone to receive any escalated issue.

Service is our top priority. We believe that quality service is as important as the equipment and capabilities it delivers.

Maintenance & Extended Warranty

Due to the economic turmoil of the last three years, many telephone companies have either reduced their presence in the Pacific Northwest or have reduced the level of service they can afford to provide. Some have simply closed their doors and others may do so soon. Even the telephone company has changed hands several times. Clearly, your business is at risk because of this vendor instability.

Don’t wait until trouble strikes! Choose the most reliable telephone company in the Pacific Northwest.

For just $3.00 per month, each telephone line in your current system can be covered by our warranty program. This warranty provides continuous coverage, including power surge coverage to safeguard the heart of your system. For the most cost/effective protection, we also offer 3- and 5-year warranties.

We can assume responsibility for your valuable telephone equipment today. Call 800-443-0761 for details. (Or Contact Us by Email)

Other warranty plans are available; one will be right for you. As long time dealers for Nortel Networks, Sprint/Tadiran, Active Voice and a suite of support products, we have the knowledge and experience To Do it Right the First Time.

We offer Time and Material contracts as well. In addition, United Communications Systems offers Remote Monitoring of your PBX equipment.